4:30 - 4:55 pm

Southern California Edison (Generation)

• Usability improvements using Adobe Flex for:
   – Creating Notifications
   – Finding "My Work" with one click (Notifications, Tasks,
      Orders, Operations, and Workflows)
   – Triage Committee Reviews
   – Craft Feedback (equipment and work package quality)
   – One step Order Confirmations
• Work package Text Formatting
• Asset LifeCycle Management using PPM (RPM and cProjects)

5:00 - 5:25 pm

HydroOne (T&D)

• Hydro One's T&D Asset hierarchy
• Asset maintenance Plans & strategies
• Asset Classes & Characteristics for reporting
• Hydro One Asset codes, code groups & measuring points
• Maintenance reporting - shop papers, follow on tasks
• Hydro One use of task lists & Compatable units
• "Functional equipment grouping" in SAP

5:30 - 6:00 pm

Fairfax Water (CCS)

• Continuous development since go-live in 2004
• Nearly all CSR activity is driven through CIC0
• Display access for CSR's into previous activity, including
   financial, contact, and work order information
• Numerous front offices processes to automate work for CSR's
• Adjustments to integrate with new development for a
  custom Customer Service Mobile solution

6:00 - 7:00 pm

ASUG Utility Community

Collaboration in Action sessions on Generation, T&D and CCS