Sunday, September 18, 2011 — Arrival Day

9:00 - 9:00

Registration

10:00 - 2:30

Workshop: Overview and Highlights of the SAP for Utilities Solution

3:00 - 5:00

ASUG-led Roundtables

- Enterprise Asset Management

- Water

- CIS/CRM

- BusinessObjects and Smart Grid Analytics

SAP Utility Roadmap Roundtable

6:00 -7:00

Welcome Networking Reception & Exhibition

7:00 - 9:00

Evening under the stars

AMI / Smart Grid

CIS / CRM

EAM

BI / Performance Management

EV-Mobility

7:15

Breakfast

8:00

Welcome:

Steve Sinkoff, Managing Director, The Eventful Group

Lisa Dalesandro, Industry Principal, Utilities, SAP Americas  

8:15

Opening Address:

Bob Courteau, President, North America, SAP

Chris Ball, SVP & General Manager of the West Region & Utilities Vertical, SAP

8:55

Keynote Presentation:

Paul De Martini, Vice President Strategy and Innovation, Cisco

Future History of the Smart Grid

9:25

Keynote Presentation:

Mark White, Principal, US Consulting Chief Technology Officer, Deloitte

Lee Dittmar, Principal, Deloitte
The Smart Utility

9:55

Morning Refreshment Break & Exhibition

10:30

Is There a Smarter Way to Embark on a Smart Metering Journey?
Žarko Sumić,
Gartner
[Intermediate]

How to Merge Four Companies into One with SAP
Wayne Spano, UIL Holdings Corporation

[Intermediate]

Smarter Asset Management: Integrating the Utility — GIS and EAM
Chip Pinion, Middle Tennessee Electric Membership Corp.
Daphne Howard, Middle Tennessee Electric Membership Corp.
Jason Stevens, Deloitte

[Intermediate]

Smart Grid Analytics Based on HANA
Axel Memminger, SAP AG

[Intermediate]

The Impact of Plug-In Electric Vehicles
Seth Gerber, Consumers Energy

[Intermediate]

11:30

SAP AMI Integration in Action: BC Hydro Smart Metering
Roger Goodwin,
BC Hydro 
Stephen Russell, CapGemini

[Intermediate]

PANEL DISCUSSION:
Smart Grid and Customer Engagement
Moderated by

Jill Feblowitz, IDC

SAP Strategy to Support Renewable Energy Production
Bernd Keller,
SAP AG

[Intermediate]

Enabling Business-Centric BI Across the Enterprise
Gabriel Chong, Sempra Energy
Shrikant Yarlagadda, ProMorphics

[Intermediate]

Consumer Solutions for Fueling EV Adoption
Glen Stancil,
NRG EV Service
David Head,
U-Tegration

[Beginner]

12:15

Lunch & Exhibition

1:00

DISCUSSION ROUNDTABLE:

Demand Side Management
Moderated by:
Marc Rosson, Snohomish County PUD

DISCUSSION ROUNDTABLE:

Customer Experience Management

Moderated by:
Sue Daulton,
City of Tacoma
Kay Doherty, 
EDF Energy

DISCUSSION ROUNDTABLE:
Using SAP for the Entire Project LifeCycle: Idea to Completion
Moderated by:
Len Harms,
Vesta Partners

DISCUSSION ROUNDTABLE:
Best Practices in Optimized Asset Operations and Maintenance: Insights from SAP’s Performance Benchmarking Study
Moderated by:
Sven Bergstrom, Rory Shaffer, Hisham Gouda, SAP

DISCUSSION ROUNDTABLE:
2011 IBM Global Utility Consumer
Survey: Results and Conclusions
Moderated by:
Michael Valocchi,
IBM

2:00

SAP Smart Grid Overview
Hisham Gouda, SAP Labs
Krishna Kumar,
Space-Time Insight

[Beginner]

The Benefits of Integrated ICT Systems in a Disaster Situation
Patrick Vercruyssen, Pidpa

[Beginner]

FPL Prepares for Sustainable CIP-004 Compliance through Enterprise Access Management
Olga Meador,
Florida Power & Light

[Intermediate]

Asset Analytics: The Art of the Possible
Bruno Jesus, Hydro One

[Intermediate]

Plug-in Electrical Vehicles: This Time for Sure
Chris Chen,
San Diego Gas & Electric Company

[Beginner]

3:00

Managing the Quality of Smart Meters
Mark Krieger, Consumers Energy
Harry Singh, Deloitte

[Intermediate]

Empower Customers with Web Self-Service (UCES)
Tracy Kirk,
PSE&G
Venkateshwar Bogam,
PSE&G

[Intermediate]

Critical Customers: SAP/GIS Improving Customer Service
Mark Fois, Aquarion Water Company

[Expert]

Leverage & Maximize Your IT Investments with Spend Analytics
Anurag Barua, AES Corporation

[Intermediate]

Panel Discussion:
EV-Mobility

Afternoon Refreshment Break & Exhibition

4:15

Welcome:

Lisa Dalesandro, Industry Principal, Utilities, SAP Americas
Bridgette Chambers, CEO, ASUG

4:25

Keynote Address:

Steve Lucas, Global Senior Executive Business Analytics, SAP

5:00

Keynote Presentation:

Special Guest Speaker, Fred Delahunty, Retired, ABB New Zealand

6:00

Women in Utilities Reception — Sponsored by SAP and Accenture 

6:00

Cocktail Reception and Exhibition

7:30

Partner Evening

AMI / Smart Grid

CIS / CRM

Strategic Enablers

BI / Performance Management

Enterprise Mobility

7:15

Breakfast

8:00

Welcome:

Lisa Dalesandro, Industry Principal, Utilities, SAP Americas

8:05

Keynote Presentation:

Michael Assante, President & Chief Executive Officer, National Board of Information Security Examiners (NBISE)

Innovation, Uncertainty, and Cyber Security Shaping the 21st Century Grid

8:45

Keynote Presentation:

David Legge, CIO, FortisBC Energy Inc.

Evolving Role of the Utility

9:20

Morning Refreshment Break & Exhibition

10:15

PANEL DISCUSSION:
Cyber Security

Moderated by:  
Michael Assante, National Board of Information Security Examiners (NBISE)

TXU Energy Case Study on Advanced Quotation and Billing Solution
Zachary Owens, TXU Energy
[Intermediate]

Centrica: Leading the Way with Innovation

Stephen Brown, Centrica plc
[Intermediate]

Optimizing SAP by Managing People, Process, and Technology
Tom Sanchez, CPS Energy
Dave Berube, Life Cycle Engineering
[Intermediate]

Creating the Mobile Moment for Utilities and Power Generations
Adolf Allesch, IBM
[Intermediate]

11:15

Expanding the Smart Grid Envelope
Bob Frazier, CenterPoint Energy
[Intermediate]

Efficient Customer Service in a Smart Grid World
Stefan Wolf,
SAP Labs
[Intermediate]

Recognized Good Practice: Before, Beyond, and Within Technology
Kim McArthur, Hydro One
[Intermediate]

Optimizing Project Investments and Aligning with Business Strategy
Maureen Coveney, Southern California Edison
Bob Haverkamp, Southern California Edison
[Intermediate]

Implementing a Mobile Data Solution at Bluebonnet Electric
Rob Defee, Bluebonnet Electric Cooperative
Cheryl Dobos, Bluebonnet Electric Cooperative
[Intermediate]

12:00

Lunch & Exhibition

1:15

London Hydro's Smart Meter Initiative in Ontario
Syed Mir,
London Hydro
[Intermediate]

Empowering Business Users in Marketing and Customer Service for Proactive Customer Engagement
Robert Thiele, OpenText
Robert Straubinger, SAP Labs Canada
[Intermediate]

Lessons Learned from GRU's Solar FIT Implementation
Lisa Hansen, Gainseville Regional Utilities
Dianne Hope, Gainesville Regional Utilities
[Beginner]

Operational Level Costing: Reaping the Benefits
Greg Harby, Northwestern Energy
[Intermediate]

Security in a Mobile World
Rilck Noel, Verizon
[Beginner]

2:15

Distribution Lines: Asset Analytics
Lyla Garzouzi, Hydro One
Joseph Parete, Hydro One
[Intermediate]

Developing a Utilities Center for Continuous Business Improvement
Zelenny
Martinez, Pedernales Electric Cooperative
Aasim Hasan, Sparta
[Expert]

Dig Out the Hidden Benefits by Optimizing Human Capital Management
Sekhar Yenamandra, Anand PAG
[Expert]

Increased Visibility into Business Operations with SAP BI
Martin Mysyk, TransAlta
[Beginner]

SAP Mobile Strategy

Rory Shaffer,
SAP Labs

[Beginner]

Afternoon Refreshment Break & Exhibition

3:30

Welcome:

Lisa Dalesandro, Industry Principal, Utilities, SAP Americas

Opening Address:

Stefan Engelhardt, Head of Industry Business Unit Utilities, SAP 

3:55

Keynote Presentation:

Jeroen Scheer, Manager Taskforce Energy Transition IT, Alliander

The Overrated Role of Smart Metering in Realizing a Smart Grid

4:30

Keynote Presentation:
Tom Raftery, Industry Analyst, Redmonk

Potent Social Media Strategies for Brand and Customer Loyalty

5:05

Wine Tasting and Celebration of SAP Award Winners

7:30 – 8:30

Breakfast — ASUG Birds of a Feather Discussions

8:30 – 2:30

Workshops