Subject-Specific Workshops
Choose from these highly relevant workshops, available only to conference attendees. All workshops are optional and separately bookable. Space is limited, so book early! |
SUNDAY WEDNESDAY |
Sunday, September 18, 2011 — Workshop 1
WORKSHOP 1
Cost: $195, only available to conference attendees
Time:
10:00 AM – 2:30 PM
Overview and Highlights of the SAP for Utilities Solution
Juergen Kuhmann, Solution Management, SAP Labs
SAP is adding new features to its already rich utilities solution as well as improved user experience. This workshop will provide you with insight into Demand Side Management Program Management, our sales and customer service, improved functionality for billing agents, managing mobile devices and new enhancements for our AMI Integration. We will use presentations, demonstrations and live theater to demonstrate the value of our new and upcoming solutions.
Lessons:
- How will SAP support DSM program management
- How can the enhancements in sales and customer service help you
- What are the new AMI integration scenarios
Wednesday, September 21, 2011 — Workshops 2-8
Cost: $795, only available to conference attendees
Time: 8:30 AM – 2:30 PM
Create Business Value with Operational Business Intelligence Tool
Axel Memminger, Senior Solution Owner, SAP AG
Information is the fuel that allows leading enterprises to make data driven decisions. Operational BI from SAP is an approach that blends technologies in Business Intelligence with business processes and event insights, and thus closes the gap between insight and action by providing operational visibility to business activities and an automated response to avoid future problems. Discover how you can deliver operational excellence to manage and optimize high value business processes using BI, Event Insight, HANA and Business Process Management solutions from SAP. Join SAP experts from the Industry Business Unit Utilities as well experts from the product teams as we explain the business, practical and technical considerations to weigh in any evaluation of business analytics needs. This workshop will also demonstrate the ease of integrating the components for one operational BI scenario.
Lessons:
- Understand the capabilities of Event Insight, HANA and related BI solutions
- Learn about operational BI scenarios SAP is enabling
- Acquire basic knowledge about typical technical considerations in implementation landscapes
E-Mobility with SAP
Con Ntalianis, Senior Manager, SAP
Stefan Wolf, Solution Owner, SAP Labs, LLC
Plug-In electric vehicles (EV) are being shipped to customers and utilities are often the first and main source to charge the cars. This involves not only billing for the charging of the battery, but providing end-to-end support for the processes around EVs, including the question of whether this is independent of the regular energy business or integrated into the exiting commodity invoice, the different ways to receive the charging events, and how to handle the charging stations in the SAP system, etc. Learn about E-Mobility, the value streams, and how SAP solutions support the different business scenarios for E-Mobility, including an independent service provider scenario for EV charging as well as the integration of EV charging into the conventional utilities business.
Lessons:
- The E-Mobility Value Map
- The different business scenarios
- The solutions from SAP to manage these scenarios
New EAM feature: Linear Asset Management
Walter Kienle, Chief Solution Expert,SAP AG
This session contains information about the handling of linear assets with the enhancements for Linear Asset Management (LAM) that are available with enhancement package 5 of ECC 6.0. You will gain insight into the detailed functions as well as into the system configuration. This discussion will illustrate/show how to implement the new LAM features in the "poles and wires" business of electrical T&D companies and how LAM can be applied in the "pipeline business" of gas and water T&D companies.
Lessons:
- Become familiar with LAM functionality
- Learn how to use LAM in electrical T&D companies
- Learn how to use LAM in pipelines business for gas and water
Billing Agent and CRM for Utilities Education
Robert Straubinger, Solution Management Utilities, SAP Labs Canada
The new billing agent role helps with the daily responsibilities of the back-office agents in utility companies, which typically work on billing and invoicing cases. This deep-dive session will provide a detailed functional and technical overview of the solution and will include extended demos of real-life scenarios.
CRM for Utilities Education is an overview and covers the standard customer service processes. Specialists from SAP products and solutions will walk through software demonstrations, explain the design, discuss implementation aspects, and provide a comprehensive overiew of current and planned deliveries.
How to Transform and Unwire your Enterprise with Mobility
Nick Brown, Senior Vice President, Strategy & Market Development, SAP
Param Kahlon, Vice President, Mobile Applications – Service & CP, SAP
Today, business users are expected to handle critical tasks and make real-time decisions. SAP and its partners offer a wide range of mission-critical mobility software solutions with unmatched integration to SAP systems – for secure access to business processes anytime, anywhere, and on any device – setting the stage for a vision of an unwired enterprise, and embracing the evolution of mobile as the ‘new desktop’. Mobile devices allow business customers to stay productive anytime, anywhere. SAP provides an easy, secure integration into business environments and a robust platform for application development. Learn how SAP’s software on mobile devices delivers a compelling mobile platform for the enterprise.
Lessons:
- SAP mobile strategy and roadmap
- Using the Sybase unwired platform to help you deliver new applications to business
- Mobile applications that are available today
- Build customized applications – unwire and innovate your enterprise
- Mobility Use Cases for the utility industry
Social Media for Utilities: What are Utilities Doing Today, and Tomorrow's Possibilities
Paul Kurchina, Connector, Analyst, and Community Catalyst in the SAP Ecosystem, KurMeta Group
Tom Raftery, Industry Analyst, Redmonk
Syed Mir, CIO, London Hydro Inc.
Marc Rosson, Enterprise Architect, Snohomish County PUD
The latest technology innovation to impact our lives is social media – Facebook, LinkedIn and Twitter – that let individuals connect, communicate and share information with revolutionary ease and speed. The growth of social media has been staggering. Social media covers topics such as social networking, social collaboration, micro blogging, co-creation, crowd sourcing, content sharing, and reputation management. Social media is a true transformation of the way you conduct business and how you relate to and interact with your customers, your stakeholders, and your employees. Great opportunities are emerging from changes in consumer expectations and today’s social media technologies. Learn about strategies and tools to set the path for transforming your organization. In this workshop, you will learn lessons from other utilities on what they are doing, how they are doing it, and business results achieved.
Lessons:
- What is social media, how to measure it, how to use it, and key tools
- What have utilities been doing and what can we learn from other industries
- How social media and customers are changing your Enterprise DNA
